Customer vision and strategy
Customer-centric mindset
Design operating model
Design excellence
Insights and measures

Welcome to Livework's
Customer centricity assessment

This self-assessment will help you understand how customer
centric your organisation is and how well-equipped you are to
improve it by design.



Before we start
Everyone talks about their customers differently.

Some organisations talk about consumers, users, or patients, for example.

To match the language of your organisation,

please pick the term that matches how you talk about

the end users of your products or services below.



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